At KAIROS, we are committed to providing you with the best products. However, if you need to request a replacement, please refer to the guidelines below:
If You Receive a Parcel in Damaged/Tampered/Open Condition:
- Do Not Sign the Proof of Delivery (POD) if the parcel appears damaged, tampered with, or open.
- Before accepting, check the contents against the packing list. If the contents are intact, mention on the POD: “Parcel Received in Damaged Condition.”
- Take a photo of the parcel and email us at customercare@thekairoshome.com or call our support team at the number listed on our website.
- If the parcel is in unacceptable condition, return it immediately. Once we receive your complaint and the returned parcel, we will ship a replacement within 3-5 working days.
If You Receive an Intact Package but a Damaged Product:
- If the product inside is damaged, take a photo of the item and email it to us at customercare@thekairoshome.com within 48 hours of receiving the parcel. Include your mobile number, personal details, and order number for faster processing.
- Our support team may request you to return the product. If requested, send the product back to the following address:
Kairos International
SCO 705, Second Floor,
NAC, Manimajra,
Chandigarh, U.T,
Pin – 160101 - Please email us your courier details to track the returned parcel.
- Upon receiving the parcel, or after verifying your details, we will ship a replacement within 3-5 working days.
- If you return the product, we will reimburse your courier cost via Gpay/NEFT.
If You Receive a Product with a Manufacturing Defect:
- Email us at customercare@thekairoshome.com within 48 hours of receiving the product, detailing the defect. Attach relevant photos or videos if necessary. Alternatively, call our support team at the phone number on the website.
- You will receive a Service Ticket Number upon submitting your complaint. Note that delayed complaints may not be eligible for replacement.
Send the defective product to the address below, including your Order Number, Service Ticket Number, and any other required details:
Kairos International
Plot No. 164, Industrial Area
Phase 2, Chandigarh, U.T.
Pin Code 160002
- Please email us the courier details to track the parcel.
- Upon receiving the product, we will review the case and ship a replacement within 3-5 working days.
- Courier costs will be reimbursed to you.
At KAIROS, your satisfaction is our priority, and we strive to resolve any replacement requests promptly and efficiently.