Warranty Terms & Conditions

At KAIROS, we are committed to delivering the highest quality in our products and ensuring customer satisfaction. Our warranty policy is designed to provide clarity and support if you encounter any issues with your purchase. Please review the terms and conditions carefully:

Warranty Coverage

• This warranty covers faults arising due to defective materials or workmanship within 12 months from the date of purchase.
• If the product is found faulty under these conditions, it will be repaired or replaced free of charge.

Warranty Terms

• Notification of Fault: KAIROS International must be informed immediately upon detection of any fault.
• Proof of Purchase: Valid proof of purchase (invoice/warranty card) must be presented to KAIROS or its nominated representative.
• Modification & Unauthorized Repairs: The warranty will be void if the product is modified, misused, or repaired by an unauthorized person.
• Warranty Period Post-Repair: The warranty period will not extend beyond the original 12 months, even after repair or replacement.
• Out-of-Warranty Products: For products beyond warranty, applicable service charges will be informed in advance by the service partner and must be paid directly to them.
• Ownership of Replaced Parts: Any parts replaced under warranty will become the property of KAIROS.
• Geographic Limitation: The warranty is valid for use of the product within India only.
• Non-Transferable: This warranty is valid only for the first purchaser of the product and is non-transferable.
• Warranty Card: A valid warranty card or invoice must be presented for availing services.

Replacement & Repair Terms

• Replacement: If replacement is required, it will be at the sole discretion of KAIROS International. In case the model is discontinued, a comparable model will be provided.
• Parts Used: New parts will be used wherever possible. However, KAIROS reserves the right to use refurbished parts if new ones are unavailable.
• Reimbursement: Courier charges incurred for sending defective products back will be reimbursed via Paytm / GPay / NEFT.

Exclusions (Not Covered Under Warranty)

• Transportation Damage: Any damage caused during transportation or handling, unless reported within 48 hours of purchase.
• External Accessories & Installation: Issues related to external accessories, installation, driver configuration, network settings, BIOS updates, or data recovery.
• Unauthorized Repairs: Repairs carried out by unauthorized dealers or persons.
• Compatibility Issues: Problems caused due to compatibility with third-party products or connectivity issues.
• Freight Charges: Freight charges for product transportation are not covered.
• Incidental Damage: Any incidental or consequential damages caused by defects.
• External Factors: Damage or failure caused by accidents, fire, floods, natural disasters, electrical supply issues, or unauthorized modifications.
• Improper Installation or Maintenance: Issues arising from improper installation, lack of maintenance, or exposure to extreme environmental conditions.

Household Use Only Policy

• All Kairos products are designed and manufactured for personal domestic household use only. These products are intended to operate under normal residential conditions and usage patterns.
  
• The warranty provided with the product is valid only when the product is used in a household environment by the end consumer for personal use.
  
• The warranty shall not apply if the product is used in any commercial, industrial, institutional, rental, or business environment, including but not limited to:
  
• Restaurants,Hotels,Cafés,Commercial kitchens,Catering services,Food preparation businesses,Hostels and guest houses,Offices and workplaces,Shops and retail establishments and any other commercial or high-usage environment.
  
• Products used in such environments are subject to significantly higher operating loads and usage cycles than those intended for domestic use. Therefore, any defects, malfunctions, wear and tear, or failures arising from commercial use will not be covered under the manufacturer’s warranty.
  
• Kairos reserves the right to inspect and verify the nature of product usage before approving any warranty claim. If the product is found to have been used for commercial purposes, the warranty shall be considered void, and repair or replacement services may be offered only on a chargeable basis.
  
  

Warranty Claims

For any warranty claims, service requests, or assistance, please contact:
📧 Email: customercare@thekairoshome.com
📞 Customer Care: +91 70879 64179

Jurisdiction

Any disputes arising under this warranty shall be subject to the jurisdiction of the courts in Chandigarh and other locations where KAIROS International has branch offices.

Disclaimer

• Specifications, warranty terms, and contact information are subject to change without prior notice.
• KAIROS strives to provide excellent after-sales service and stands committed to supporting customers with reliable solutions.